I had another horrible experience with employees at a store today. It is a large chain pet store and the location was one I had not been to before, and never will again. I needed to purchase two dozen crickets for my leopard and bibron's geckos and had promised my girls a new fish for their fish tank.
It was busy inside the store and I stood in the cricket area for 10 minutes without being helped. I was within sight of the cashiers and I know they saw me as we made eye contact. After ten minutes, I went to an office where I found three managers and a dog trainer chatting. I asked for assistance with crickets. A manager told me there were two people in that department. I informed them I had been waiting and no one was there. She rudely told me again there was two people over there. I demanded she help me.
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| One of our plecos |
After she angrily packaged my crickets, I went to look at the female betta fish. I was finally approached by an employee who did not ask if I need any help, he simply stated "Are you ok?" All of the fish were in filthy water that had chunky debris floating in it. It was obvious that the water hadn't been cleaned in a very long time. I am an avid fish keeper and generally would never buy a fish kept in the conditions these fish were in. As I was checking out with what appeared to be the most "healthy" fish, the cashier told me all the fish had come in a day or two before. It was very obvious this was not true.
I typically buy my crickets at another location of this store and don't have any problems. It just reminds me that it is not always the company that needs to work on its customer service. Sometimes a few bad people in a store are enough to ruin the whole experience. I can guarantee I will never go to this location again.
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